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Waste Service Update September 2021

South Hams District Council accepts that the waste and recycling collection service FCC Environment currently provides still falls below the standard required to meet the expectations of local residents.

Small green recycling vehicle with four sorting compartments

The Council is doing everything possible within the FCC Environment contract to rectify this situation, which has been compounded by the National Shortage of HGV and LGV drivers.

What the Council has done?

Since the Council began experiencing issues with the service, South Hams Lead Councillors (The Executive) have been extremely firm with FCC Environment in their weekly meetings.  The Council has gone above and beyond to work with and alongside FCC Environment through the contract to deliver the service that our residents deserve.

What are the Council doing on a daily basis?

A team of senior council officers have been liaising with  FCC Environment's operations, trying to resolve the issues and monitor service failures. The Council continues to challenge FCC Environment and to apply financial deductions under the contract when they fail to meet required standards.  Council staff are also assisting with the collection of litter bins and recycling sacks and support FCC Environment with particularly problematic areas.

What we will do moving forward

If the 'super recycling' service cannot be delivered by FCC Environment by the end of 2021, South Hams District Council will be forced to consider exercising any available contractual rights. This is the service that was specified at the Full Council Meeting on 6 December 2018. This is to ensure that the residents of South Hams have a waste and recycling collection service that is fit for the 21st Century. 

To see the latest updates on our waste and recycling service, visit our Waste Service Updates page

To see the latest updates on our garden waste service, including the current suspension of the service, go to latest updates.


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