Waste Service Changes

From Monday 20 November, we are making changes to our recycling and waste service.

We are moving all residents onto the same service, so everyone can recycle the same things, including food waste and glass.

How will the changes affect me?

Your collection days for recycling and general bin waste (black bag or seagull sack) may have changed. You should receive a letter from 6th November explaining the changes and telling you if you have any changes to your collection days.

You can also check your collection day on our website from 18 November:

Check your collection day

Everyone will need to use their recycling boxes, reusable white sack, and food waste caddy to put out their recycling on the kerbside from Monday 20th November. You will need to sort your recycling correctly into each container.

Here is what you can put in each container:

Recycling Box 1: 

  • Mixed paper 
  • Glass bottles and jars 

Residents are asked to sort Box 1 with mixed paper at the bottom, and glass bottles and jars on the top. Residents are also asked not to put any broken glass in their recycling box. Any boxes with broken glass will not be emptied. 

Recycling Box 2: 

  • Cardboard and cartons
  • Printer cartridges and batteries (placed in a small bag) 

All cardboard presented at kerbside must fit inside the box. 

Reusable white sack: 

  • Metal packaging – food tins, drink cans, etc. 
  • Plastic packaging – milk bottles, trays, etc. 

All packaging must be rinsed out. No black plastic. 

Food waste caddy: 

  • Food waste 

Residents can use any type of bag to line their caddy. Residents can use their kitchen caddy under the sink, and then use the larger kerbside caddy to put their food waste out for collection. 

Thank you for your support

As we bring in these changes, we will need your support to make everything run as smoothly as possible. These are new rounds for our waste crews, and while we have made every effort to prepare for the changes, there may still be some disruptions.

You can support us to roll out a more effective service change by reporting a missed collection on our website. Reporting online allows us to address missed collection data in real time and improve our service. This is also the best way to let us know about missed collections – letting us know via email will actually slow the process down.

You can report a missed collection online the day after your collection day. We will try to return to collect it within two working days of receiving the report. Visit our “Missed Collections” page to let us know if we’ve missed you.

Some residents may need to wait for their first waste or recycling collections for slightly longer than normal. If this applies to you, you can find out more here.