Toggle menu

Service Update

You can still subscribe to our new garden waste service if you wish to do so. This service will start from the 6 March 2023.

For further information, please visit our Garden Waste page.


Questions and Answers

How do I report missed collections?

Please continue to report missed collections using the online service.

Report a Missed Collection

We are not able to accept a report of a missed collection until the day after your collection was due. We have to allow the full day for our crews to either collect your waste, or let us know why they have not been able to.

A report must be made within two working days of your scheduled collection, except for Friday collection. Reports about a missed Friday collection must be made before the end of the following Monday.


Why did you stop the garden waste collections on 31 October?

The Council made a decision on the 22 September to stop the garden waste collections on the 31 October. You can read more about the decision in the report to Full Council here.

This letter has been sent to all South Hams residents explaining why the Council made this decision and the next steps.


How do I get rid of my unused brown bin?

If you no longer use this service and would like your brown bin removed, please request this by using our contact form.

Please select "I need to contact the Waste team about something not covered in the options above" on page 2 and then "I do not want to subscribe to the new garden waste service, please remove my brown bin" on page 3.


Will there be any changes to my refuse collections as a result of the paid for garden waste service?

Refuse collections will remain as a fortnightly collection - this will not change. The subscribed for garden waste service will be fortnightly collection from 6 March 2023.


When will you be collecting food waste at the kerbside for residents without this service?

For all residents still on the co-mingled weekly recycling collection (those who have the new containers and reusable sack but does not include food waste collections) or old style recycling sack collections (blue and clear sacks).

We are working to complete the rollout the full Devon Aligned recycling service to all residents in the District as soon as we can. This service includes the boxes, reusable sack and the food waste caddy on a weekly collection. We will inform these residents affected when the full service will be operational from kerbside.


What else can I do with my garden waste instead of subscribing for the paid garden waste service?

There are a number of options available if you don't wish to subscribe:

You can compost your waste at home - please visit Get Composting

There are also a number of Community Composting Schemes operating in the South Hams. You can find your nearest scheme using the map below, or visit our Community Composting section to find out more.

All the recycling centres in the South Hams (which are operated by Devon County Council) accept garden waste. Full details, including opening hours, are available here.

You can also use a licensed waste collector who will responsibly take away your garden or household waste items. As a resident, please check the business holds a waste carriers licence, which they will provide on request.

Please do not burn your garden waste. The Devon & Somerset Fire & Rescue Service firmly advises against having bonfires, given the risks of fires spreading, the likely nuisance for neighbours and the potential diversion of emergency services.


What will happen to all the garden waste bins that aren't part of the paid for service?

Residents can re-use your garden waste bin for storage in your garden.

Unfortunately we are unable to collect any waste stored in this bin, i.e. refuse or recycling. If you place your garden waste bin out on your collection day with refuse or recycling in it, it will not be emptied.

Share this page

Share on Facebook Share on Twitter Share by email