1. Interpretation
1.1. In these terms and conditions when we use any of the terms "we", "us" or "our", we are referring to Dartmouth Lower Ferry (DLF) together with, where applicable, all employees of that company.
1.2. When we use either of the terms "you" or "your", we are referring to you and all of the people who purchase credits for Dartmouth Lower Ferry Travel Pass and will travel on a ferry operated by Dartmouth Lower Ferry. These terms apply to all such persons.
1.3. When we use the term "Travel Pass", we are referring to the Dartmouth Lower Ferry Travel Pass.
1.4. When we use the term "transport" we are referring to any form of transport included within the use of the Travel Pass.
1.5. When we use the term "offer" we are referring to additional offers applicable to holders of the Dartmouth Lower Ferry Travel Pass.
2. Using the Travel Pass
2.1. Credit bundles of 20 or 40 Foot Passenger tickets.10, 20 or 40 Motor Car/Van/Light Commercial tickets. 20 Motorcycle tickets. (See section 3 for payment details).
2.2. A set number of credits will be deducted from your Travel Pass for each form of transport that the Travel Pass is eligible on Dartmouth Lower Ferry for the current list of credits deductible on each valid service.
2.3. Your Travel Pass must be present in order for the credits to be deducted.
2.4. You must have enough credit left on your Travel Pass to cover the individual fare required. Individual tickets must be paid for in whole by credits or in whole by cash/ credit or debit card and cannot be a mixture of the two.
2.5. If you wish to pay by credits and you do not have the required number of credits left, then a new credit bundle of 10, 20, 40 credits must be purchased before the credits can be deducted.
2.6. Once credit has been purchased it is valid for travel and has no expiry date.
2.7. Your Travel Pass is only valid for use on scheduled timetabled services and cannot be used for special charters, events and out-of-hours services.
2.8. The Dartmouth Lower Ferry Travel Pass, is for use ONLY on the Dartmouth Lower Ferry and no other service.
2.9. Staff on any of the services will be able to tell you how much credit you still have available on your Travel Pass. Alternatively, our staff may be able to help on 01803 752342 or dlf@swdevon.gov.uk.
3. Payment for credits
3.1. Initial purchase of the Dartmouth Lower Ferry Travel Pass and top-ups can be made on the Dartmouth Lower Ferry.
3.2. Purchase of credits can also be made online here. You will be issued with an online receipt.
3.3. Payment online can be made by credit or debit card. Payment on the Dartmouth Lower Ferry can be made by credit or debit card or cash.
3.4. Payment for credit must be made in full at the time of purchase.
3.5. Registration online for your new Travel Pass will require you to fill out a registration form. These details will not be passed to any other organisation and will be covered by our data protection policy.
4. Lost, stolen or damaged Travel Passes
4.1. It is solely your responsibility to look after your Travel Pass once it has had credits added to it. We will issue you with a new Travel Pass if your old one is lost, stolen or damaged but you will need to purchase new credit in order to activate it. Credit on lost, stolen or damaged Travel Passes will not be replaced.
4.2. You must take every step to ensure that your Ferry Travel Pass does not get damaged. Travel Passes must not be folded or creased, as damage to the electronic chip will render your Travel Pass unusable and any existing credit on the Travel Pass will be lost.
5. Refunds
5.1. Credit can be purchased in bundles of 10, 20 or 40 credits. Once these credits have been added to your Travel Pass, they cannot be refunded either in full or in part.
5.2. Once credit has been purchased it must remain on the Travel Pass used at the time of sale. Credits cannot be transferred onto any other Travel Pass.
6. Price Changes
6.1. We reserve the right to change the price of credit bundles or change the number of credits deducted for any service at any time. If prices or credit values change, the individual credits on your Travel Pass will still be valid at the price you initially paid.
7. Offers
7.1. We reserve the right to alter or change any of the offers that were valid at the time you purchased your Travel Pass.
7.2. Up-to-date offers to holders of the Travel Pass will be updated on our website.
8. Additional usage comments
8.1. Your Travel Pass will not have your details recorded on it and as such may be used by persons other than yourself with your permission.
8.2. If you allow anyone else to use your Travel Pass, it is your responsibility to make sure that you have the Travel Pass back from them and that there are enough credits left for when you wish to use the Travel Pass. You must have your Travel Pass with you in order to travel on the Dartmouth Lower Ferry.
9. General Transport Terms
9.1. All methods of transport included with the Travel Pass are subject to operational restrictions. The purchase of a Travel Pass does not guarantee a crossing in the event that the service is ceased, suspended or interrupted for any reason.
9.2. We endeavour to run a reliable service; however, at times this is not possible due to circumstances beyond our control such as severe weather conditions or mechanical interruptions.
9.3. We reserve the right to change the timetable and to stop the service from running without giving notice beforehand should this be deemed necessary. Where possible we will display the status of our service on our website and social media.
9.4. The Ferry service is at times is extremely busy and we cannot guarantee to carry you on a particular crossing.
9.5. We do not accept reservations or pre-bookings for journeys. The Ferry is boarded on a first come, first served basis and the number of foot passengers and vehicles who can safely be transported is limited by the duty staff.
9.6. We make sure that all your journeys are safe. You must follow instructions given by our staff at all times when embarking, disembarking or travelling on the Ferry.
9.7. Please check status and timetables before travel. These can be found on our website.
9.8. The skipper reserves the right to cancel services and refuse travel to anyone who, in their opinion, they deem unfit to travel. The skipper's decision is final.
9.9. This Travel Pass is purely a means of payment for travel on the services listed on our website. We are only liable for issues that should arise on our own services and for any issues arising on other services or premises, the owners of those services/premises have complete liability.
9.10. You are also bound by the terms and conditions of services included within the Dartmouth Lower Ferry Travel Pass.