This policy sets out our approach to collecting and recovering debt owed to us by businesses and residents.

South Hams District Council and West Devon Borough Council are required to collect monies from both residents and businesses for a variety of reasons.

Money we collect enables us to provide important public services. Income that is not collected or takes additional effort to collect means fewer resources are available to provide our services.

This policy identifies where responsibility for collection of different debts lie and sets out the principles and standards in relation to customer contact, recovery processes, repayments and benefit, money and debt advice.

You can read the policy in full Icon for pdf here [366.42KB].