Once a contract has been awarded, the supplier must ensure that quality and performance stated in the tender documents are maintained (or improved) throughout the contract period.

The Officer of the Council responsible for the administration of the contract will be notified by users of any instances when the suppliers performance does not meet the required levels. This will feed into the contract review process and appropriate action taken to remedy the situation. Examples of poor administration of the contract would be: inability to invoice at the contract rates; and inability to supply monitoring information when requested.